Privacy Policy

Last updated: 30 March 2024

Please read this Privacy Policy carefully before using the humshaughsolar.org website (the “Website”) operated by Humshaugh Net Zero CIC, a Community Interest Company registered in England (Company No. 12779515) (“we”, “us”, “our”). This notice explains what personal information we collect, how we use it, and your rights.

By accessing or using the Website, you agree to this Privacy Policy. If you do not agree, please do not use the Website.

Who we are

Humshaugh Net Zero CIC
Registered in England & Wales (No. 12779515)

Information we collect

We collect information you provide directly and information gathered automatically when you use the Website. This may include:

  • Identifying details: name, email address, phone number, postal/shipping address, billing address, account name.
  • Technical & usage data: IP address, device identifiers, browsing and search history on our Website, information about your interaction with our Website and with advertisements.

How we use your information

We may use your information for the following purposes:

  • Providing and improving our services and Website (including analytics).
  • Customer service and responding to enquiries.
  • Participation in surveys and contests.
  • Marketing and advertising, including direct marketing (see “Direct marketing” below).
  • Enforcing our terms, resolving disputes, and verifying customer information.

We process personal information on one or more of the following legal bases:

  • Consent (for example, where you opt in to marketing).
  • Contract (to perform a contract with you or take steps at your request before entering a contract).
  • Legal obligation (where processing is necessary to comply with the law).
  • Legitimate interests pursued by us or a third party (balanced against your rights and interests).

If you do not provide information

Where information is needed for the purposes above, we may be unable to provide certain services (for example, customer support, participation in surveys/contests, performing services, or verifying information) without it, and analytics or enforcement activities may not be possible.

With whom we share your information

We do not share your personal information with any third parties.

Cookies

A cookie is a small piece of data placed on your device by your browser. This Website uses cookies. Please see our Cookie Policy for details on the cookies we use, why we use them, and how to manage your settings.

Children’s privacy

This Website is intended for a general audience and does not offer services to children. If we learn that a user under 18 has provided personal information, we will use it only to respond and inform them they cannot use this Website.

Analytics programmes

We use Google Analytics to collect information about Website usage and behaviours. To opt out, visit
https://tools.google.com/dlpage/gaoptout/.

Information retention

We retain the personal information we collect for 6 months.

Direct marketing

We may use your information for direct marketing (selling products or services directly to you). If you are a resident of the EU/EEA or the UK, you may opt out at any time by emailing
info@humshaughnetzero.org.

Your rights

If you are resident in the EU/EEA or the UK, you may have the following rights:

  • Access the personal information we hold about you.
  • Deletion of all or some of your personal information.
  • Portability of your personal information to another provider (where technically feasible).
  • Rectification of inaccurate or incomplete information.
  • Withdraw consent where processing is based on consent.
  • Restriction of processing in certain circumstances.
  • Lodge a complaint with a competent supervisory authority.
  • Opt out of direct marketing.

Exercising your rights

To exercise your rights, please contact:

David Still
Director
info@humshaughnetzero.org

We will verify your identity before acting on your request. We aim to respond within 30–45 days (depending on where you reside). If more time is needed or if an exception applies, we will notify you in writing with reasons.

Location of data processing

All data processing activities undertaken by us take place in the United Kingdom.

Transferring data

We plan to transfer data to the United States (for example, where service providers or infrastructure are located there).

Questions

If you have any questions about this Privacy Policy, please contact us at
info@humshaughnetzero.org.